Here are a few general things to keep in mind as you read this Policy:
The Site is owned and operated by StoryRobin Inc.
This Policy may be supplemented from time to time by other terms that are posted on and apply to specific Web sites or features, online services or applications. In addition, as our business changes, this Policy may also change, so we encourage you to come back to this page from time to time.
This Site places cookies and local shared objects on your computer or device which are further described below. By using the Site, you agree to this.
You may have the right to opt in to or opt out of certain of our uses and disclosures of your Personal Information. If you do get marketing emails from us, you can tell us you don't want to get them by clicking on the opt-out link in those emails.
What information is collected on this Site?
"Personal Information" is information that can be used to identify an individual or allow someone to contact an individual. We may collect Personal Information such as:
postal or physical address
photographs, videos or audio recordings
certain school/education information
We may also collect information such as your date of birth and certain demographic information. We do not generally treat these as Personal Information except when tied to information such as that listed above.
Site Usage Information
When you visit our Site, our servers automatically collect the Internet protocol, or "IP", address associated with your computer, to help us track and resolve issues with Site functionality or administration. An IP address is a string of numbers that is usually controlled by a user's Internet service provider, and automatically assigned when a user's computer connects to the Internet. In some cases, we may get general geographic location information from your IP address.
We may also capture "clickstream data" about your Site usage. Clickstream data includes information about your "clicks" or actions on our Sites, such as what you see or click on during your visit and how you interacted with certain features. It can include information about your computer or device, Web browser and operating system and settings and may include referrer URL information that is automatically passed to us (that is, information about where the user came from before arriving on our Site, which may include search terms in the URL string).
To track information about use of our Sites, we use various technological tools. For example:
Cookies are small data files sent by a Web site or application and stored on your computer or device at the request of that site or app. A cookie stores information related to your browser to enable us to recognize your browser on return visits to our Site and remember your preferences. Most browsers can be set to detect browser cookies and to let you reject them, but refusing cookies may make it difficult to use the Site. To learn more about browser cookies, including how to manage or delete them, look in the Tools, Help or similar section of your Web browser, or visit http://allaboutcookies.org.
Local shared objects, such as "Flash cookies," may be stored on your computer or device through a media player or other software installed on your computer or device. Local shared objects operate a lot like cookies, but cannot be managed in the same way. Depending on how local shared objects are enabled on your computer or device, you may be able to manage them using software settings. For information on managing Flash cookies, visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.
A pixel tag (also known as a "clear GIF" or "web beacon") is a tiny image - typically just one-pixel - that can be placed on a Web page or in an email to you, to tell us when you have displayed that page or opened that email.
These technologies allow us to assign a unique customer number to you.
We use third party service providers to assist us in collecting and understanding Site usage information.
By using our Site, you agree to our use of these tracking technologies.
Some of our mobile applications may collect information about the location of your mobile device so we can provide location-based services. To manage location services, check the settings on your mobile device or contact your mobile service provider or device manufacturer. Specific mobile applications may include additional terms that relate only to those apps.
How is your information used?
We may use the information we collect from and about you to perform various business functions including, for example:
- authenticating you as a user and enabling you to use the Site
- processing and fulfilling transactions
- maintaining and administering the Site and your account with us
- responding to your requests
- analyzing the Site, making overall Site improvements and developing new features
- sending you marketing and other communications, including information about products, services, and events, of ours and of others, that we think might interest you
- protecting our rights and property and the rights, property, and safety of others
- investigating suspected fraud or other unlawful activity
- personalizing or customizing our Site to your interests and history with us
- evaluating email marketing and other campaigns
- tailoring ads displayed to you on our Site and elsewhere to your interests and history with us
- other purposes disclosed when Personal Information is submitted to us
- where otherwise permitted or required by applicable law
To do these things, we may match information collected from you in different ways or at different times, including both Personal Information and Site usage information, and use that information along with information obtained from other sources (including third parties) such as demographic information and updated contact information.
Some tools on our Site allow you to share content from our Site through a third party social network. If you use these tools, please be aware that third party social networking services have their own privacy policies, and we encourage you to read them.
You may also be able to give us information on our Site that you have already provided to a third party social network. For example, you may be able to log-in to our Site using your Facebook account information. By doing so, you consent to our collection and use of any Personal Information or other data we receive from that third party in accordance with this Policy.
Do we share Personal Information and Site Usage Information with others?
Yes. We share the information we collect on the Site with others who need it to provide services and so we can operate or support the Site or our business.
Information sharing also happens when it is a necessary part of certain Site features, such as when you post your information to public areas on the Site where other Site users can see it.
Your Access Rights
You may review or change certain Personal Information in your user account on the Site (if you have one) by logging in to the "My Account" or similar area of the Site or by contacting us using the Contact Us information below. We may ask you to verify your identity before we provide you with your information or make changes to it. We reserve the right to keep certain Personal Information necessary for record-keeping to the extent permitted and/or required by law, including any statutory retention requirements.
If you are a parent, guardian or teacher and you or your minor child or student have provided us with Personal Information about that child or student, you may:
- revoke any consent you may have provided for that child
- review or revise that Personal Information
- ask us to delete the child's Personal Information
- ask us not to collect Personal Information from the child in the future
- by contacting us at: services [at] storyrobin.com
While we have policies and procedures in place and take reasonable measures to protect the confidentiality, security and integrity of Personal Information collected on this Site (like SSL encryption for transmissions of payment card information), we cannot guarantee that information will be absolutely safe from intrusion during transmission, while stored on our systems, or when otherwise in our care. Except as expressly required by applicable statute or regulation, we will have no liability for disclosure of your Personal Information due to errors or unauthorized acts of third parties during or after transmission.
If you create an account on our Site, you are responsible for maintaining the strict confidentiality of your account password, and for any activity that occurs under your account credentials, whether or not authorized by you. Please notify us of any unauthorized use of your account or any other breach of security.
If we believe that the security of your Personal Information in our care may have been compromised, we may seek to notify you of that development, as soon as possible under the circumstances. If we have your email address, we may notify you by email. You consent to our use of email as a means of such notification. If you want to be notified by U.S. mail instead, please email us at services [at] storyrobin.com.
"Linked-To" Web Sites
This Site may contain links that lead to other third party Web sites or use third party services. We are not responsible for these other sites and services, and their privacy policies (not this Policy) will govern the collection and use of your information there. We encourage you to read them.
We encourage parents and teachers to talk with their children and students about how to be safe online. Here are some resources to help you do that.
We may change this Policy from time to time. When we do, we will let you know by posting the changed Policy on this page with a new "Last Updated" date. We may choose (or be required by law) to tell you about changes by additional means, such as by sending an email to the email address we have on file for you. In some cases, we may request your consent to the changes.
Effective Date: December 2, 2014
WHAT INFORMATION IS COLLECTED FROM KID USERS THROUGH THE KIDS SITES?
By law, our Kids Sites cannot condition a child's participation in an online activity on the child's providing more information than is reasonably necessary. If we do collect personal information from a child online, the law allows us to keep that information only as long as is reasonably necessary to fulfill the purpose for which the information is collected.
We may collect the following Personal Information from our child visitors under the age of 13:
- email address
- parent email address or other online contact information
- photo or other image or recording
- school name/location
- teacher email address or other contact information
- We may also collect information from child visitors such as first name, last initial, general geo-location information (but no more specific than city or zip code), age or grade, gender or hobbies, activities, likes/dislikes (such as most recent book read, favorite book genre), which we consider Personal Information only if combined with any of the other items of Personal Information listed above. We may also collect date of birth (for age-screening purposes only), but we do not keep date of birth unless we specifically say we do in connection with a particular activity.
Some of the most common activities on our Kids Sites that collect Personal Information are newsletters, sweepstakes and contests, and e-cards. These activities require an email address to participate. For more information about these features, see Newsletters, Sweepstakes and Contests on Kids Sites and e-Cards on Kids Sites.
When we collect Personal Information from a child, we ask the child's parent for consent before we collect it, except as permitted by law, such as where we are only using an email address to respond directly to a request from the child. If the email is collected for a one-time response, we delete it after the response is sent. If the email is collected to respond more than once to the child, we will also ask for the parent's email, so we can let the parent know that the child has given us Personal Information and give the parent a chance to tell us to delete that Personal Information before we re-contact the child. In that case, we delete the child's email either at the parent's request, or, if no such request is made, when we have finished responding to the child and otherwise fulfilled the purpose for which the email was collected (see, for example, Newsletters, Sweepstakes and Contests on Kids Sites below).
We may request the parent's consent in any way the law allows. For example, if the child's Personal Information will be used only by us, we may ask for the parent's consent by email. If the child's Personal Information will be disclosed on the Site or shared with a third party, we may verify that the person providing consent is the parent by asking for consent in connection with a credit card transaction. Parents have the option to consent to the collection and use of their children's information without consenting to the disclosure of that information to third parties, except to the extent that disclosure of such information is a necessary part of the activity for which parental consent is given. Notice of the information collection, use and disclosure practices associated with a particular online activity will be provided to the parent when we ask for consent. That notice will also be on the Kids Site to which it applies. Sometimes, in connection with the direct notice to the parent, we may collect the parent or child's name from the child (for example, the child's first name, so that the parent knows which of their children wants to sign up for an activity).
On our Kids Sites where the main audience is not children under 13, we may ask for (but do not save) a user's date of birth to determine whether parental consent is required for a child to use a particular feature, or whether it's appropriate for a child to use a particular feature.
There are many activities on our Kids Sites that kids can participate in without having to share any Personal Information. Examples are: games; moderated and pre-screened online writing features and message boards; basic kid account registration.
When a child visits a Kids Site, our systems automatically collect the Internet protocol, or "IP", address associated with the child's computer. An IP address is a string of numbers that is usually controlled by a user's Internet service provider, and automatically assigned when a user's computer connects to the Internet. We use this information to identify and fix problems with the way our Kids Sites work. IP addresses can also give us general location information from our child users, such as continent or region within the United States.
We also collect "clickstream data". Clickstream data is information about a user's "clicks" or actions on a Kids Site, such as the pages, content or ads seen or clicked on, downloads, games played, and other activity. Clickstream data also includes information about a child's computer or device, Web browser and operating system and settings and may include referrer URL information that is automatically passed to us (that is, information about where the user came from before arriving on our Site, which may include search terms in the URL string).
Here are examples of the technical tools we use to collect usage information about children's visits to our Kids Sites:
Cookies: Cookies are small data files sent by a Web site or application and saved on a user's computer or device at the request of that site or app. A browser cookie stores information about the user's Web browser, so we can recognize that browser when a user comes back to that site or app. Cookies can help us save a user's preferences on a Kids Site, and can also be used to help with age-screening tools. Most browsers can be set to detect or reject browser cookies, but refusing cookies may, in some cases, make it difficult or impossible to use a Kids Site. More information about the use of browser cookies, including how to manage or delete them, is available in the tools, help or similar section of Web browsers and at allaboutcookies.org. By allowing their children to use our Kids Sites, parents agree to the placement of cookies on their child's computer or device.
Local shared object: Local shared objects, such as "Flash cookies," may be stored on a computer or device through a media player or other software installed on that computer or device. Local shared objects operate a lot like cookies, but cannot be managed in the same way. Flash cookies are often used in activities like games, to store scores or other progress. Depending on how local shared objects are enabled on a computer or device, they can be managed using software settings. Information about managing Flash cookies is available at http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html. As with browser cookies, some features of our Kids Sites will not work as well if Flash cookies are turned off. By allowing their children to use our Kids Sites, parents agree to the placement of local shared objects on their child's computer or device.
Pixel tags: A pixel tag (also known as a "clear GIF" or "web beacon") is a tiny image that can be placed on a Web page or in emails to users, to tell us when a user has displayed that page or opened those emails.
We use tracking tools to give our users a better experience - for example, so users don't have to log in every time they return to our Kids Sites, or so we can show our users content we think they will like. We also use these tools to learn how we can make our Kids Sites better. For example, by counting the number of users who visit our Sites, particular pages or activities, or checking to see if users open our emails, we can figure out how effective our content is.
HOW IS THE PERSONAL INFORMATION WE COLLECT ABOUT KID USERS USED AND SHARED?
Use of Information
The Personal Information we collect from or about a child via our Kids Sites is used to provide services and features (e.g., contests, e-cards, sweepstakes, e-books and e-readers), process and respond to the child's requests (e.g., newsletter or other email sign-ups), send password reminders, provide customer service, and to contact the child or the child's parent about the child's use of the Kids Site.
Kids can post messages on some of our Kids Sites (for example, on message boards), and share ideas, creations and comments (for example, through blog commenting tools or online writing features), but these postings are moderated before they are made public. We take reasonable measures to delete Personal Information included in these submissions before they are posted.
Disclosure to Service Providers
The Personal Information and site usage information we collect on Kids Sites may be collected or accessed by our service providers (whether third parties or our corporate affiliates) who support and administer the internal operations of our Kids Sites, such as to enable registration and maintenance of accounts, to fulfill account requests, and to provide customer service. Our service providers who have access to children's Personal Information can use that Personal Information only to do the tasks we engage them to do; they cannot use it for any other reason or for their own purposes, and we require them to agree to maintain the confidentiality, security and integrity of that Personal Information. Service providers also assist us in collecting and understanding Kids Site usage information. We may share non-personally identifiable Kids Site usage information (including aggregate data) with others, for their own use.
In connection with a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets, wind-down of business or related due diligence, children's Personal Information and children's site usage Information may be among the transferred assets or disclosed to third parties. To the extent required by law, we will get parental consent before sharing children's Personal Information under such circumstances, and will obtain the agreement of the third party to maintain the confidentiality, security and integrity of that Personal Information.
While we have policies and procedures in place and take reasonable measures to protect the confidentiality, security and integrity of Personal Information collected on our Kids Sites, we cannot guarantee that information will be absolutely safe from intrusion during transmission, while stored on our systems, or when otherwise in our care. Except as expressly required by applicable statute or regulation, we will have no liability for disclosure of information due to errors or unauthorized acts of third parties during or after transmission.
If we believe that the security of Personal Information in our care may have been compromised, we may seek to notify users of that development, as soon as possible under the circumstances. If we have a parent or teacher email address associated with a child user whose Personal Information may have been compromised, we may send the notice by email. Users who prefer to get such a notice by U.S. mail should email us at services [at] storyrobin.com.
INFORMATION FOR EDUCATORS
Under the Children's Online Privacy Protection Act (COPPA), schools may (but are not required to) act as intermediaries for parents, by giving permission for students under 13 to provide Personal Information in connection with certain online school activities, subject to any applicable school or school district policies.
HOW CAN YOU REVIEW YOUR CHILD'S PERSONAL INFORMATION, DEACTIVATE YOUR CHILD'S KIDS SITE ACCOUNT OR DELETE YOUR CHILD'S PERSONAL INFORMATION?
If you are a parent of one of our child users, you can:
review your child's Personal Information
ask us to deactivate your child's Kids Site account
revoke any consent you have given for your child
ask us to delete Personal Information your child has given us
ask that we no longer collect Personal Information from your child
At your request, we will stop collecting, using, and/or disclosing Personal Information from or about your child in accordance with your request (for example, for just one activity or for all), but we reserve the right to keep certain information necessary for record-keeping to the extent permitted and/or required by law, including any statutory retention requirements.
To make these requests, you may contact by emailing services [at] storyrobin.com. Please indicate whether you are a parent or a teacher who has given consent on behalf of a school as the intermediary for a parent. Parents (not teachers) may also print, complete and return this letter to the specified address. Teachers may print, complete and return this letter to the specified address. Before processing your request, we may verify your identity and parent/guardian/teacher relationship with the child or student, or, if you are a teacher, that you have any required consent from the parent or through the school to act as an intermediary for these purposes.
"LINKED-TO" WEB SITES
Our Kids Sites may contain links that lead to other third party Web sites or online services. We are not responsible for these other sites and services, and so the privacy policies on those sites (not this Policy) will govern the collection and use of information there. We encourage users to read the privacy policies of each Web site visited after leaving our Sites, and of each such third party service used, to learn about how their information is treated by others.
DATA PROCESSING IN THE UNITED STATES
We encourage parents and teachers to talk with their children and students about how to be safe online. Here are some resources to help you do that.
CHANGES TO OUR PRIVACY POLICIES
Parents may contact us with any questions concerning our policies or practices with regard to the collection, use and/or disclosure of their children's Personal Information:
P.O. Box 2247
Sunnyvale, CA 94087
If possible, when you contact us, please indicate the name of the Kids Site or other Site, division, product or service of StoryRobin that you believe your child may have used or to which your question relates. A list of our Kids Sites and their operators is available here.
Effective Date: December 2, 2014
Registration on Kids Sites
To register for an account on our Kids Sites, a child creates an anonymous user name through a combination of words selected from drop-down menus and an auto-generated random number. Kids also create a password. So that kids can get their password back if they forget it, we may ask users a security question when they register, or we may ask for the user's email address. If we ask for the user's email address, we send a one-time email to the user with the user's log-in credentials for his or her records. The email address is then hashed, which means it is changed so that we cannot read it, and used only to retrieve the user's account information at the user's request. Passwords and security questions do not ask for Personal Information. Registration on some of our Kids Sites may require country, state/province, gender and age information as part of registration, which we keep in the aggregate, not in the user's account or connected to any other information about the user. Of this information, only the anonymous user name may be publicly posted, but not in connection with any Personal Information unless we get parental consent.
Newsletters, Sweepstakes and Contests on Kids Sites
Kids can sign up for newsletters, sweepstakes and contests by submitting their email address along with an email address for their parent or guardian. This information is not combined with a child user's registration information (if any) and is not included in or displayed on a child user's public profile (if any).
For these activities, the child's email address is used only to respond more than once to that child's specific request in connection with a particular newsletter, sweepstakes or contest. The parent email address is collected to tell the parent that we have collected the child's email and why, and to give the parent the chance to let us know if he/she does not want the child to participate.
We provide information about how to unsubscribe in the newsletters we send.
For sweepstakes and contests, we also use the parent email to notify the parent if the child is selected as a potential winner and to coordinate fulfillment of the prize.
If a contest may allow child users to submit additional information about themselves (such as an essay contest), we will get consent from the child's parent before collecting that additional information, which we may do by email if the information will not be shared with third parties.
If a child is selected as a potential winner of a sweepstakes or contest, an offline affidavit or release must be signed by the parent and returned to us. This form may ask for additional Personal Information necessary to award the prize.
Unless a parent declines to let a child participate or asks us to delete a child's Personal Information, Personal Information collected from entrants or their parents in connection with a sweepstakes or contest entry will be retained in accordance with StoryRobin's records retention policies, to the extent permitted and/or required by applicable law, including any statutory retention periods.
More details about Personal Information collected from kids in connection with a particular promotion may be set forth in the official rules for that sweepstakes or contest.